Supervisor, Fraud Detection (Evening/Nights) - In Office
THE OPPORTUNITY:
We are seeking a talented Supervisor, Fraud Detection who will lead a team of 15-20 analysts.
Providing feedback, coaching and training as needed.
They will also assist with projects, client calls and research.
Shift/Hours:
Wednesday-Saturday 12:
30pm-11pmSUPERVISOR FUNCTIONS AND
Responsibilities:
Manage team of 15-20 analysts.
Provide coaching.
Employees side by sides.
Lead departmental projects.
Other duties as assigned.
WHAT YOU CAN LOOK FORWARD TO:
Provides management leadership to Fraud Detection department.
Monitors daily workflow and incoming request for Co-op clients.
Leads and manages Fraud Detection functions, tasks, projects and assignments to ensure that service and quality standards are met.
Provides effective and consistent communication to staff, management, external clients and vendors.
Actively supports Co-op's strategic future, models, integrates and teaches Co-op's culture and leadership practices.
Proactively pursues management development opportunities.
WHAT YOU'LL NEED TO SUCCEED:
Knowledge of Microsoft Office applications is preferred.
Familiarity of current electronic payments fraud trends preferred.
Knowledge of the FirstData system.
Decision making/problem solving skills.
PC skills.
Interpersonal communication skills.
Telephone skills.
Team building skills.
Project management skills.
REQUIRED EDUCATION and
Experience:
High school diploma or general education degree (GED).
At least 2 years of Customer Service experience in an office or call center environment.
#Joinourteam#OnsitejobFor California, Colorado and New York Applicants:
In accordance with the Equal Pay for Equal Work Act, the expected salary range for this position is between:
$53,000.
00 - $66,500.
00Actual Pay will be adjusted based on experience and other job-related factors permitted by law.
This position qualifies for the following benefits; Co-op Solutions offers a competitive Total Rewards package:
401(k) with generous company match, Health, Dental, and Vision Insurance options, Health Savings Account/Flexible Spending Account, Life Insurance, Short- and Long-Term disability benefits, Pregnancy and Parental Leave, Tuition Reimbursement, Paid Time Off (PTO), Paid Holidays, Community Volunteer Time Off, and an Employee Assistance Program.
Recommended Skills Call Centers Customer Service Decision Making Interpersonal Communications Leadership Microsoft Office Estimated Salary: $20 to $28 per hour based on qualifications.
We are seeking a talented Supervisor, Fraud Detection who will lead a team of 15-20 analysts.
Providing feedback, coaching and training as needed.
They will also assist with projects, client calls and research.
Shift/Hours:
Wednesday-Saturday 12:
30pm-11pmSUPERVISOR FUNCTIONS AND
Responsibilities:
Manage team of 15-20 analysts.
Provide coaching.
Employees side by sides.
Lead departmental projects.
Other duties as assigned.
WHAT YOU CAN LOOK FORWARD TO:
Provides management leadership to Fraud Detection department.
Monitors daily workflow and incoming request for Co-op clients.
Leads and manages Fraud Detection functions, tasks, projects and assignments to ensure that service and quality standards are met.
Provides effective and consistent communication to staff, management, external clients and vendors.
Actively supports Co-op's strategic future, models, integrates and teaches Co-op's culture and leadership practices.
Proactively pursues management development opportunities.
WHAT YOU'LL NEED TO SUCCEED:
Knowledge of Microsoft Office applications is preferred.
Familiarity of current electronic payments fraud trends preferred.
Knowledge of the FirstData system.
Decision making/problem solving skills.
PC skills.
Interpersonal communication skills.
Telephone skills.
Team building skills.
Project management skills.
REQUIRED EDUCATION and
Experience:
High school diploma or general education degree (GED).
At least 2 years of Customer Service experience in an office or call center environment.
#Joinourteam#OnsitejobFor California, Colorado and New York Applicants:
In accordance with the Equal Pay for Equal Work Act, the expected salary range for this position is between:
$53,000.
00 - $66,500.
00Actual Pay will be adjusted based on experience and other job-related factors permitted by law.
This position qualifies for the following benefits; Co-op Solutions offers a competitive Total Rewards package:
401(k) with generous company match, Health, Dental, and Vision Insurance options, Health Savings Account/Flexible Spending Account, Life Insurance, Short- and Long-Term disability benefits, Pregnancy and Parental Leave, Tuition Reimbursement, Paid Time Off (PTO), Paid Holidays, Community Volunteer Time Off, and an Employee Assistance Program.
Recommended Skills Call Centers Customer Service Decision Making Interpersonal Communications Leadership Microsoft Office Estimated Salary: $20 to $28 per hour based on qualifications.
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