Service Desk Specialist I - Temp
THE OPPORTUNITYWe are seeking a talented Service Desk Specialist I-Temp who under general supervision, responds to and diagnoses problems through discussions with users.
Includes problem recognition, research, isolation, and resolution steps.
Able to resolve less complex problems immediately, while more complex problems are assigned to senior level support.
This contract opportunity is scheduled to start ASAP and will run through February 1, 2024.
This role can work up to 40 hours per week with a somewhat flexible schedule.
In the latter half of the contract, weekend evening hours will be required.
This role is on-site at our Des Moines, IA office.
WHAT YOU CAN LOOK FORWARD TO Identifies, analyzes, and monitors inquiries or requests to ensure complete resolution.
Maintains accountability for the accomplishment of team and organizational goals.
Build strong internal and external partnerships.
Actively supports Co-op's strategic future, culture and leadership practices.
Proactively pursues department/company training and shows expected progress on learning plan.
Keeps informed on new products, product enhancements, system changes, and compliance issues.
Research issues escalated from tier I within established timeframes.
Set up new clients and users on basic systems.
Ensure actions are in compliance with industry rules and regulations and security guidelines.
Communicates information to clients regarding escalated issues.
Review outstanding inquiries or requests to ensure quality standards are met.
Respond to incoming calls and process support tickets and emails according to IT.
WHAT YOU'LL NEED TO SUCCEED:
Strong working knowledge and understanding of MS Office Products and technical troubleshooting.
Excellent customer service skills essential.
Must be able to work and plan independently.
Knowledge of Internet browsers.
Knowledge of ServiceNow, or another ITSM tool is helpful.
Knowledge of Active Directory technologies, Virtual Private Networks, Virtual Desktops, Network and OS Server infrastructures.
Knowledge of Cisco Call center and collaboration technologies, VMWare, Microsoft 0365 is beneficial.
Working knowledge of ITIL framework including Incident, Problem, and Change Management.
Outstanding verbal and written communications skills crucial.
REQUIRED EDUCATION and EXPERIENCE Minimum of 1 year Service Desk experience or relevant education.
Recommended Skills Active Directory Group Call Centers Change Management Cisco Communication Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Includes problem recognition, research, isolation, and resolution steps.
Able to resolve less complex problems immediately, while more complex problems are assigned to senior level support.
This contract opportunity is scheduled to start ASAP and will run through February 1, 2024.
This role can work up to 40 hours per week with a somewhat flexible schedule.
In the latter half of the contract, weekend evening hours will be required.
This role is on-site at our Des Moines, IA office.
WHAT YOU CAN LOOK FORWARD TO Identifies, analyzes, and monitors inquiries or requests to ensure complete resolution.
Maintains accountability for the accomplishment of team and organizational goals.
Build strong internal and external partnerships.
Actively supports Co-op's strategic future, culture and leadership practices.
Proactively pursues department/company training and shows expected progress on learning plan.
Keeps informed on new products, product enhancements, system changes, and compliance issues.
Research issues escalated from tier I within established timeframes.
Set up new clients and users on basic systems.
Ensure actions are in compliance with industry rules and regulations and security guidelines.
Communicates information to clients regarding escalated issues.
Review outstanding inquiries or requests to ensure quality standards are met.
Respond to incoming calls and process support tickets and emails according to IT.
WHAT YOU'LL NEED TO SUCCEED:
Strong working knowledge and understanding of MS Office Products and technical troubleshooting.
Excellent customer service skills essential.
Must be able to work and plan independently.
Knowledge of Internet browsers.
Knowledge of ServiceNow, or another ITSM tool is helpful.
Knowledge of Active Directory technologies, Virtual Private Networks, Virtual Desktops, Network and OS Server infrastructures.
Knowledge of Cisco Call center and collaboration technologies, VMWare, Microsoft 0365 is beneficial.
Working knowledge of ITIL framework including Incident, Problem, and Change Management.
Outstanding verbal and written communications skills crucial.
REQUIRED EDUCATION and EXPERIENCE Minimum of 1 year Service Desk experience or relevant education.
Recommended Skills Active Directory Group Call Centers Change Management Cisco Communication Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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