Collections Specialist

Company Name:
Wells Fargo
Wells Fargo's Consumer Lending Group (CLG) is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision - and design every product and service - with our customers in mind.
It starts with you. We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.
The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses - Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.
Our Retail Services team partners with retail merchants to issue private label credit cards to consumers for use at their store. It's one of the largest entry points for new households into Wells Fargo.
Wells Fargo is seeking a highly skilled Collections Specialist to join the Recovery Collections team. Join us now and begin your pathway into a fulfilling and successful career with Wells Fargo!
At Wells Fargo, we foster an inclusive, customer-focused work environment where innovation is encouraged and performance rewarded. We invest in you, develop your talents, and help you maximize your potential. Wells Fargo was recognized in Forbes among the World's 25 Most Respected Companies as well as being recognized in Diversity Inc. as among the top 50 companies in all industries for diversity.
Wells Fargo offers benefits including, but not limited to: medical, dental, 401K, tuition reimbursement, and paid time off. For more information on our employee benefits please visit our website at .
A Collections Specialist is responsible to meet monthly individual & team performance goals in the collection of charged-off lines of credit, secured, & unsecured loans.
Agent will be responsible for:
Managing assigned collection queues in a manual/auto dialer environment
Ability to analyze account data and negotiate payoffs, settlements, and/or short term payment plans
Ability to skip trace, review & resolve account and customer service issues
Work with team members & support groups in the collection process
Could be assigned to special tasks associated with the recovery process as well as PCM Collection team improvements
Fully qualified collector with minimum of Collector 3 level skills In addition to Collector 3 level responsibilities: Develops location information about debtors for purpose of collecting past due payments.
May work on special projects Schedule: Monday - Friday 8:00am -5:00pm and one week night 10:00am-7:00pm.
Basic Qualifications: 3+ years experience in a direct customer contact, service, collections or sales environment including a minimum of 2+ years collections experience.
Minimum Qualifications:
Excellent customer service and negotiation skills
Strong organizational and analytical skills
Ability to multitask in a fast paced environment
Highly motivated and adaptable to change
Detail oriented
Preferred Skills:
Wells Fargo PCM or Retailer collections experience
Systems knowledge of ECaR, SHAW, HOGAN and FDR
Back End, Charge Off or Recovery Collections experience
Experienced in manual collections
How to Express Interest in This Job: Wells Fargo invites you to apply for this job at .
Relevant military experience is considered for veterans and transitioning service men and women
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran
Job Posting Title: Collections Specialist
Requisition Number: 5055788
Executive Org Description:
Schedule Type: Regular
Scheduled Hours: 40
State: IA
City: Clive
Zip Code: 50266
Job Contact Company: Wells Fargo
UniqueIdentifier: 5055788IACLIVE50266

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