Data Entry Specialist (16114)

Palmer Group is partnered with a Des Moines area banking and financial institution in their search for Data Entry Specialists to join their team on a contract to hire basis.
Our client prides itself on their vision and values.
Creating an exceptional customer experience and earning their customer's trust, through strong relationships, is at the forefront of their mission.
Valuing what's right for their customers, along with a dedication to diversity and inclusion, has helped to lead this Fortune 500 organization to be not only a global leader in banking and finance, but also one of the largest employers in the Des Moines area.

Duties Include:
Receive and respond to customer service inquiries via mail and fax
Personalize and customize form letters for customers
Enter information into computer system
Track customer issues and/or concerns
Document corrective measures taken
Analyze and report of trends to management
1+ year customer service experience
Proficient in Microsoft Office Suite, Word and Outlook
Correspond with customers effectively and in a timely manner
Quick learner/ability to multi-task
Attention to detail
Excellent verbal and written communication skills
Pay: $12.
Hours: 2:30PM-11:00PM Monday-Friday

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.